Returns & Refunds Policy for Digital Products, Programs, and Subscriptions
At VivaMama, we provide digital perinatal care services, including app-based programs, expert consultations, assessments, and AI-enabled support. These services are delivered instantly and are considered consumed upon access.
To the extent permitted under applicable law:
- Subscriptions are purchased through Google Play Billing. Refunds for these purchases are handled by Google under the Google Play refund policy, and must be requested through Google Play. We are not able to process them on your behalf.
- Except where Google Play or applicable law provides otherwise, subscription payments are non-refundable.
- We do not offer refunds or credits for partial subscription periods, unused services, or early cancellation.
- You may cancel your subscription at any time from My Subscription in the VivaMama App, which takes you to Google Play to complete the cancellation, or directly in the Google Play Store under Payments & subscriptions. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
- Consultations are paid for separately, through Razorpay, and are not subscriptions. If a consultation you booked is not delivered, the consultation credit for that booking is returned to your account.
- Since all content and services are provided digitally, no shipping, returns, or replacements apply.
This policy ensures transparent, fair use of our digital care ecosystem while maintaining the integrity of our service delivery.
